Shipping policy
Shipping Policy
Last updated: 4 November 2026
Delivery charges in India
- Free delivery on orders of ₹200 or more.
- Orders under ₹200: a flat ₹99 delivery charge.
- The charge is worked out on your order value after any discount code (for example DIWALI10) is applied, and is shown at checkout before you pay.
Who delivers
We ship through Shiprocket. Your order is carried by one of their courier partners, such as Delhivery, Blue Dart or DTDC, depending on your pin code.
How long it takes
- Dispatch: we pack and hand over your order within 1–2 business days (Monday to Saturday, except public holidays).
- Delivery: usually 4–10 days after dispatch, depending on your pin code. Metro cities are often quicker; remote areas can take longer.
- As soon as your order ships, we email you the tracking link.
Cash on Delivery
Cash on Delivery (COD) is available on most pin codes in India. If your pin code supports it, you'll see the option at checkout.
International orders
We mainly ship within India, and we also ship to selected countries. The international delivery charge is calculated and shown at checkout before you pay. Delivery times vary by country, and any import duties or taxes in your country are paid by the recipient.
Cancellations and address changes
Orders can't be cancelled once they are placed. If you need to correct your address or phone number, message us straight away. We'll do our best to update it before the order is dispatched.
If something goes wrong
- Delayed order: if your order hasn't arrived 10 days after dispatch, contact us with your order number and we'll chase the courier.
- Damaged or wrong item: please see our Refund and Return Policy. Report it within 48 hours of delivery with an unboxing video.
Contact
Email care@moksae.com or WhatsApp +91 92178 43715, with your order number.
