Shipping Information
At Moksae, we take pride in delivering your favorite incense products safely and promptly. Here’s everything you need to know about our shipping process:
Processing Time
All orders are carefully hand-packed and processed within 1–2 business days. During peak seasons, processing may take slightly longer, but we’ll always keep you updated.
Shipping Options
We offer reliable shipping methods to ensure your order arrives quickly and securely:
- Standard Shipping: Delivered within 5–7 business days.
- Express Shipping: Delivered within 2–3 business days (where available).
Shipping Rates
Shipping costs are calculated at checkout based on your location and the size of your order. Occasionally, we may offer free shipping promotions, so keep an eye out!
International Shipping
We love spreading the aroma of Moksae worldwide! International shipping times vary depending on the destination. Please note that customs fees or import duties may apply for international orders, and these are the responsibility of the customer.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number, so you can monitor your package every step of the way.
Safe Packaging
Your incense products are carefully packaged to maintain quality and freshness. Whether it’s sticks, cones, or specialty blends, we make sure they arrive in perfect condition.